Return Policy

Introduction

At Jalaan’s, we strive to provide you with the highest quality gold and silver products. If you are not completely satisfied with your purchase, we are here to help. Please read our Return Policy carefully to understand your rights and obligations.

Eligibility for Returns

Standard Returns:

• Items must be returned within 7 days from the date of delivery.
• Items must be in their original, unused condition with all original packaging, tags, and certificates.
• Items must be accompanied by the original invoice.

Non-Returnable Items:

• Custom-made or personalized jewellery.
• Bullions , Coins & Bars.
• Engraved or modified items.
• Items that show signs of wear or damage.

Return Process

1. Initiate Return:
   • Contact our Customer Service team at [email protected] or +91-8745-009-929 within 7 days of receiving your order to initiate a return.
   • Provide your order number and reason for return.
2. Return Authorization:
   • Once your return request is approved, you will receive a Return Authorization Number (RAN) and detailed instructions on how to return the item.
3. Packaging:
   • Securely pack the item in its original packaging, including all certificates and documentation.
   • Clearly mark the RAN on the outside of the package.
4. Shipping:
   • Ship the item to the address provided in the return instructions. We recommend using a reputable courier service with tracking and insurance.

Return Shipping Costs

• Defective or Incorrect Items: If the return is due to a defect or an error on our part, we will cover the return shipping costs.
• Other Returns: For all other returns, the customer is responsible for return shipping costs.

Inspection and Refund

Inspection:

• Upon receiving your return, our Quality Control team will inspect the item to ensure it meets our return criteria.

Refund:

• Once the return is approved, we will process your refund within 14 business days.
• Refunds will be issued to the original payment method used during purchase.
• Original shipping charges are non-refundable.

Exchanges

• If you wish to exchange an item for a different size or style, please initiate a return for the original item and place a new order for the desired item.

Damaged or Defective Items

• If you receive a damaged or defective item, please contact our Customer Service team within 48 hours of delivery.
• We will arrange for a replacement or refund, including shipping costs.

Contact Us

If you have any questions or need assistance with your return, please contact us:

Jalaans.com  C – 16, Veer Savarkar Marg, Block C, Lajpat Nagar II, Lajpat Nagar, Delhi 110024

Important Notes

• Jalaans.com reserves the right to refuse returns that do not comply with our Return Policy.
• For your protection, ensure that your return is securely packaged and insured. We are not responsible for lost or damaged returns.

Effective Date: 01.06.24